Returns Policy

How do I cancel my order, return bags or rucksacks or ask for a refund?

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Cancelling a transaction.

You have the right to cancel your order and return the item to me for a full refund, even if the item is not faulty in any way. To do this you must contact me within 14 days of receiving your item(s) and you must do this in writing, this can be via the contact me form on my website or directly via sharon.novah@gmail.com. I can organise your refund or simply cancel the order if it has not been paid for. My email address is also provided both in your confirmation of order email, the notification of shipping email and on your Paypal receipt.

 

When contacting me, please state the order details (date of order, the username/email address you used to order, item name, quantity, price, etc.).

I will contact you to organise the return of the goods. Unless the goods are faulty, you are responsible for the return postage costs. I will provide a refund which includes the cost of outward postage within 14 days of receiving the returned goods, or within 14 days of you providing evidence that you have posted the goods back, whichever is soonest. I am entitled to deduct money from the refund if the item shows evidence of use which diminishes its value. 
 

Return of faulty goods.

You have a right to return goods if they develop a fault up to six months after receipt of the goods. Depending on the circumstances, you may be entitled to a repair, replacement or a full or partial refund. Please contact me to inform me of the fault so that I can try to sort the problem out for you.

Lost items.

If the item has been posted but is lost in transit, I will provide a refund or re-deliver the same item. Please contact me to report a lost item.